FAQ — Common Questions

Everything you need to know before your first visit.

Self-Service Laundry

Do I need to bring my own detergent?

You can — but detergent, softener, and laundry bags are available for purchase on-site during attended hours (8 AM – 8 PM).

How fast can I finish a load?

With our largest machines, you can wash and dry over 90 pounds of laundry in under an hour. Most people are in and out faster than they expect.

Do you accept credit cards?

Cards are accepted at our Avalon Drive location only. The West Innes Street location accepts coins and cash. Change machines are available at both stores.

Are you open 24 hours?

Yes. All Speedwash locations are open 24 hours a day, 7 days a week. Staff are on-site from 8 AM to 8 PM daily.

Are restrooms available?

Yes — clean restrooms are available during attended hours (8 AM – 8 PM). They are maintained daily.

Full-Service Wash Dry Fold

How does drop-off work?

Just 2 minutes to drop off. Bring your laundry during attended hours (8 AM – 8 PM). We weigh it, tag it, and handle the rest — washing, drying, and folding with care.

When will my order be ready?

Most orders are ready the next day after 2 PM. Need it sooner? Ask when you drop off and we'll do our best. Note: orders are not processed on weekends.

Do you mix my laundry with other customers?

Never. Your laundry is always kept completely separate from other customers' clothing throughout the entire wash, dry, and fold process.

Can I request fragrance-free detergent?

Absolutely. We offer free & clear (fragrance-free) detergent options on request at no extra charge. Just let us know when you drop off.

Are orders processed on weekends?

No — we do not process Wash Dry Fold orders on weekends. Drop off Monday through Friday for next-day service.

Refunds & Machine Issues

What if something goes wrong with a machine?

We offer no-questions-asked refunds. If a machine didn't clean your load properly, we'll cover another wash-and-dry cycle for you. Just speak with a team member on-site.

How do I get help during attended hours?

Speak with a team member on-site at either store between 8 AM and 8 PM. They're there to help with any machine issue, question, or supply need.

How do I get help during unattended hours?

Use our contact form or call the store line. We'll follow up as soon as staff are back on-site.

Still have a question?

We're happy to help. Send us a message or call the store during attended hours.

Send a Message Call Avalon: (704) 637-3969